Classroom.Cloud
NetSupport DNA
- Using the classroom.cloud Class Code feature
- Windows key shortcuts in classroom.cloud remote control
- What are the FQDNs for classroom.cloud's servers?
- Using classroom.cloud's Safeguarding/Online Safety feature in a NetSupport DNA environment
- How to invite or import users into the classroom.cloud portal
- Assigning devices to device groups in classroom.cloud
- Deployment methods available for classroom.cloud Students
- What privacy options are available in classroom.cloud?
- Enabling the Support Tool on the classroom.cloud Chrome Student
- classroom.cloud device status glossary
- Installing the classroom.cloud Student onto an image for mass deployments
- Configuring the classroom.cloud Student via Group Policy
NetSupport DNA
NetSupport DNA
- Deploying 7-Zip via NetSupport DNA’s Software Distribution feature
- Troubleshooting NetSupport DNA Agent connections to the NetSupport DNA Server
- Troubleshooting the NetSupport Deploy tool
- NetSupport DNA AUP causing intermittent blank screen after a user logs off
- Installing NetSupport products via Command-Line
- Deploying NetSupport products via Microsoft Intune
- How to determine which Profile is assigned to the DNA Agent device
- Using classroom.cloud's Safeguarding/Online Safety feature in a NetSupport DNA environment
- Best practice implementing the NetSupport DNA Server
- Configuring the SMTP Server settings within NetSupport DNA
- How to create a Safeguarding User in NetSupport DNA
- How to create multiple web lists and assign to different profiles in NetSupport DNA
- Multiple ways NetSupport DNA can integrate with Active Directory
- Registering your license key on the My Support portal
- Which NetSupport products can be used across a VPN?
- How to create custom reports within NetSupport DNA using the Query Tool and Query Scheduler
- How to configure the AD Reset Password option via the DNA Agent icon for certain users
- How to setup an application as a subscription app in NetSupport DNA
- Enabling SSO for DNA Console Operators
- How to layout devices in NetSupport DNA based on AD Containers
- How to prevent the DNA Agent extension from being installed on a Chrome browser
- What to do if you find a Unhandled Exception (GPF) error message in NetSupport DNA
- How to change the ports that NetSupport DNA listens on
- How to turn on privacy thumbnails for certain Agents in the DNA Console
- How to resolve the DNA Agent Licence Exceeded message using Database Maintenance | Delete PCs
- Changing the DNA Server IP address within the DNA Agent configuration
- How to apply the NetSupport DNA ADMX Template file
- Using NetSupport DNA within a VDI environment
- Migrating the NetSupport DNA database to a new SQL Server
- Creating a dynamic group to identify machines without important Microsoft hotfixes installed
- Migrating the NetSupport DNA Server and SQL Server to a new server
- Receiving a "server busy" or "general network" error message when trying to log into the DNA Console
- Recommended NetSupport DNA Server specification and component intervals to optimise performance on larger installations
- Introduction to the change of behaviour for Agent updates
- Using Database Maintenance to remove unwanted data
- Remote control over the NetSupport DNA Gateway and changing port numbers
- Using the Query Tool to check whether a program is or isn't installed
- How do I find my serial number?
- Add Windows Firewall rules to resolve SQL Server does not exist or access denied message when logging into a remote NetSupport DNA Console
- How do I convert a NetSupport DNA evaluation licence to the full product?
- How to delete a NetSupport DNA Agent from the Console
- Installing the NetSupport DNA Agent via Active Directory Group Policy software deployment
- Install the NetSupport DNA Agent onto a PC image
- Centrally configuring and deploying the NetSupport DNA Agent extension for Google Chrome
- Centrally configuring and deploying the NetSupport Browser app for iOS
- Configuring SQL Server Express for use with NetSupport DNA/NetSupport ServiceDesk
- Exporting reports from NetSupport DNA
- Verification of installed Microsoft hotfixes
- Allow users to reset Active Directory passwords using NetSupport DNA
- How to enable logging on the NetSupport DNA Gateway components
- How to configure remote control within NetSupport DNA
- How do I check the NetSupport DNA Local Gateway and Remote Gateway activity?
- How to backup and restore the NetSupport DNA or ServiceDesk database
- Installing and deploying NetSupport DNA Agents
- Installing and deploying NetSupport DNA Consoles
- Adjust the frequency that data from NetSupport DNA Agents is sent to the DNA Server
- TCP/IP port numbers used in NetSupport DNA
- NetSupport DNA system requirements
- Standalone NetSupport DNA Console connection requirements
- Changing the location that Software Distribution packages are stored on a NetSupport DNA Server
- How do I find the version of NetSupport DNA?
- How do I find my NetSupport DNA serial number?
- Software Distribution methods in NetSupport DNA
- Procedure to manually upgrade NetSupport DNA from version 3.10 to 4.40 onwards
- NetSupport DNA SNMP support
- How to import SNMP MIB files to NetSupport DNA
- Implementing NetSupport DNA in a Terminal Server environment
- Recommended procedure to update the NetSupport DNA Server manually
- How to switch the NetSupport DNA Console hierarchy to layout PCs and Users in their AD Containers
- Creating a NetSupport DNA eSafety Operator that will only see certain parts of the DNA Console PC and User hierarchy
NetSupport Manager
NetSupport DNA
- Migrating the NetSupport Manager Gateway to a new server
- Troubleshooting the NetSupport Deploy tool
- How to deploy NetSupport Manager with NetSupport School components
- Preventing ClearType text from being disabled during a show in NetSupport School/Manager
- Installing NetSupport products via Command-Line
- Deploying NetSupport products via Microsoft Intune
- Applying the required permissions for the NetSupport Manager Mac Beta Client
- Using the NetSupport Manager Filter bar
- What security settings are available in NetSupport Manager
- Configuring the NetSupport Connectivity Server details for NetSupport Manager Clients and Controls by Group Policy (GPO)
- Registering your license key on the My Support portal
- Which NetSupport products can be used across a VPN?
- Benefits of using multiple Gateway keys for accessing remote Clients
- Unhandled Exception (GPF) error message in NetSupport School and NetSupport Manager
- Preventing ClearType text from being disabled during a remote control session in NetSupport School/Manager
- How to set operators in the NetSupport Manager Connectivity Server
- Error #1706 - "Already connected to Control" error message in NetSupport Manager and NetSupport School
- The ICFCONFIG.EXE utility and Windows Firewalls
- How to troubleshoot TCP connections to a Client (#1704)
- Disabling the Request Help option at the NetSupport Manager Client
- Creating multiple Client profiles within NetSupport Manager
- Configuring user validation in the NetSupport Manager Client configuration
- Troubleshooting NetSupport Manager Gateway Client connections
- How do I find my serial number?
- Running the Support Tool for NetSupport Manager and NetSupport School
- How do I convert a NetSupport Manager or NetSupport School evaluation licence to the full product?
- How to apply the NetSupport Manager ADMX files
- Installing NetSupport Manager or NetSupport School via Active Directory Group Policy
- Manually editing the Client32u.ini (Client32.ini) file
- NetSupport Manager integration with Active Directory
- IP broadcast address calculator
- Verification of installed Microsoft hotfixes
- How do I apply an updated Client Configuration file for NetSupport Manager on Mac?
- How do I find the version of the NetSupport Manager Mac Client?
- How to uninstall the NetSupport Manager Mac Client
- How do I convert an evaluation licence for NetSupport Manager on Mac to the full product?
- Running the Support Tool for NetSupport Manager Mac Clients
- Installing NetSupport Manager on Mac OS X
- Running the NetSupport Manager Control from a portable device
- Displaying a Client connection indicator
- NetSupport Manager Control command line options
- Running the Support Tool for NetSupport Manager Linux Clients
- Is it possible to back up the NetSupport Manager Control configuration settings?
- Changing the SELinux security level to allow the NetSupport Manager Client to start
- NetSupport Manager pre-11.00.0005 Gateway security issue
- Alphabet keys turning into numeric keys on the Client
- Setting the NetSupport Manager Client or NetSupport School Student to store security keys using a higher level of encryption
- Setting a Client to use screen scrape mode
- NetSupport Manager/School temp environment variable installation issue
- Which types of encryption does NetSupport Manager support?
- With NetSupport Manager is it possible to capture two printers simultaneously?
- Improving performance over slower links
- Client rejects the link [#1707]
- NetSupport Manager Client user interface security check
- How to set the aspect ratio view setting to be disabled by default
- Is it possible to disable certain functionality in the NetSupport Manager Control or NetSupport School Tutor?
- NetSupport product activation and disk imaging (or cloning) software
- NetSupport Manager reports Client no longer responds
- How do I find the version number of NetSupport Manager or NetSupport School?
- Problems closing a full screen view session with Ctrl+Left Shift+Right Shift
- How do I determine how much data is being transmitted?
- How do I find my NetSupport Manager serial number?
- What is NetSupport Power Management?
- Hotkey combinations do not work on some keyboards
- Machine name displayed instead of user name when prompted for a user name and password to connect to a Client
- Incorrect MAC address displayed for a Client with two network cards
- Setting up NetSupport Manager to run in a Microsoft Terminal Server environment
- How do I configure NetSupport Manager/School to operate on a network that uses DHCP?
- How do I set NetSupport Manager/School to browse across multiple subnets?
- Is it possible to do a silent installation without restarting the machine?
- NetSupport Encryption Utility
- Meraki MX devices running firmware version 13 or above cause the NetSupport Manager Client to disconnect
- NetSupport Manager Client32u.ini explained
- NetSupport Manager and NetSupport School 256 colour optimisation settings
- How to use PIN Connect via the command line
- Questions marks appear within double-byte character language variants of NetSupport School or NetSupport Manager
NetSupport Notify
NetSupport DNA
- Including Agents that are not currently active when scheduling a notification message
- Best practice installation of NetSupport Notify
- Troubleshooting the NetSupport Deploy tool
- How to configure NetSupport Notify's emergency response feature
- Installing NetSupport products via Command-Line
- Deploying NetSupport products via Microsoft Intune
- How to send pre-configured notifications from a desktop shortcut using NetSupport Notify
- Using NetSupport Notify across multiple sites
- Registering your license key on the My Support portal
- Which NetSupport products can be used across a VPN?
- How to create NetSupport Notify Console Operators and specify which departments they can send notifications to
- How do I find my NetSupport Notify serial number?
- Configuring the NetSupport Notify Server details for Notification Agents and Consoles by Group Policy (GPO)
- Migrating NetSupport Notify to a new server
- How to access Customise mode
- How to create a scheduled notification message
- How to apply the NetSupport Notify ADMX files
- Installing NetSupport Notify via Active Directory Group Policy
- NetSupport Notify integration with Active Directory
- Defining different departments/groups on Notification Agents
- How do I find my serial number?
- Sending notifications from a web page
- How do I convert a NetSupport Notify evaluation to the full product?
- NetSupport product activation and disk imaging (or cloning) software
NetSupport School
NetSupport School
- Migrating the NetSupport School Connectivity Server to a new server
- Troubleshooting the NetSupport Deploy tool
- How to deploy NetSupport Manager with NetSupport School components
- Deploying NetSupport School via Microsoft Intune
- Preventing ClearType text from being disabled during a show in NetSupport School/Manager
- Installing NetSupport products via Command-Line
- Deploying NetSupport products via Microsoft Intune
- How to disable the Broadcast Show feature for networks where it is not supported
- Registering your license key on the My Support portal
- Which NetSupport products can be used across a VPN?
- How to secure access to the Tutor Console and connections to the Students within NetSupport School
- Configuring the room name for NetSupport School Students and Tutors by Group Policy (GPO)
- Using NetSupport School in a BYOD environment
- Unhandled Exception (GPF) error message in NetSupport School and NetSupport Manager
- Preventing ClearType text from being disabled during a remote control session in NetSupport School/Manager
- Error #1706 - "Already connected to Control" error message in NetSupport Manager and NetSupport School
- Using NetSupport School within a VDI environment
- How to troubleshoot TCP connections to a Client (#1704)
- Configuring the NetSupport Connectivity Server details for NetSupport School Students and Tutors by Group Policy (GPO)
- How to set the NetSupport School Tutor Console program mode via Group Policy
- How do I find my serial number?
- Configure NetSupport School to write to the local machine rather than to the current user’s profile
- Running the Support Tool for NetSupport Manager and NetSupport School
- How do I convert a NetSupport Manager or NetSupport School evaluation licence to the full product?
- Installing NetSupport Manager or NetSupport School via Active Directory Group Policy
- Manually editing the Client32u.ini (Client32.ini) file
- IP broadcast address calculator
- Support Tool for NetSupport School for Mac
- Centrally configuring and deploying the NetSupport Browser app for iOS
- Verification of installed Microsoft hotfixes
- How to configure NetSupport School for Mac to connect only to required Students
- How do I uninstall NetSupport School for Mac from a machine?
- How do I run the NetSupport School for Mac Student configurator?
- How do I find out the version number of NetSupport School for Mac?
- How do I find my NetSupport School for Mac serial number?
- Connecting to NetSupport School for Mac Students using Room mode
- Installing NetSupport School for Mac using an existing Client32.ini file
- How to apply an updated Client configuration file to NetSupport School for Mac
- Using NetSupport Assist with the NetSupport School Windows Tutor Console
- How do I convert NetSupport School for Mac from an evaluation to the full product?
- Installing NetSupport School for Mac using an existing NSA.LIC file
- Alphabet keys turning into numeric keys on the Client
- Setting the NetSupport Manager Client or NetSupport School Student to store security keys using a higher level of encryption
- Setting a Client to use screen scrape mode
- NetSupport Manager/School temp environment variable installation issue
- Which factors influence the performance of Show Video using NetSupport School Video Player
- Improving performance over slower links
- How to use the Room Lookup list in NetSupport School
- What to do if the Android Students are not found by a Tutor Console browse at startup
- Is it possible to disable certain functionality in the NetSupport Manager Control or NetSupport School Tutor?
- Configuring the Tutor Console to allow a teacher to choose from a list of rooms
- Changes to the layout functionality when using Room mode
- How to change the time taken for a browse in NetSupport School
- How to restrict the Tutor Console to display only Student Chromebook functionality
- NetSupport Tutor Assistant features and setup
- Applying a NetSupport School Chromebook licence to the Name and Connectivity Server
- NetSupport School file and folder locations
- Connecting to Students using User mode
- How do I prevent Student machines Aero theme from being switched to basic mode when connecting?
- Optimising NetSupport School on wireless networks
- Connecting to Students using Room mode
- NetSupport product activation and disk imaging (or cloning) software
- How do I find the version number of NetSupport Manager or NetSupport School?
- Problems closing a full screen view session with Ctrl+Left Shift+Right Shift
- How do I determine how much data is being transmitted?
- Running the NetSupport School Tutor from a portable device
- How to perform a silent installation of NetSupport School
- How do I find my NetSupport School serial number?
- What are the differences between normal and Broadcast Show?
- Receiving a blank screen when multiple NetSupport School Tutors are using Broadcast Show
- What is NetSupport Power Management?
- Hotkey combinations do not work on some keyboards
- File formats supported by NetSupport Video Player
- Incorrect MAC address displayed for a Client with two network cards
- NetSupport School test results location
- Browsing a published class across subnets
- How to backup and restore the Test Designer database
- Connecting to a NetSupport School Student from more than one Tutor
- NetSupport School Test Designer default password
- Setting up NetSupport School to run in a Microsoft Terminal Server environment
- How do I configure NetSupport Manager/School to operate on a network that uses DHCP?
- How do I set NetSupport Manager/School to browse across multiple subnets?
- Is it possible to do a silent installation without restarting the machine?
- Is it possible to talk to/listen to multiple NetSupport School Students?
- TCP/IP port numbers used in NetSupport School
- Windows 10 upgrades for machines with NetSupport School installed
- Using the Windows Store App Exporter utility to add Store Apps to the NetSupport Windows Tutor App
- How to disable the Welcome wizard prompt from the NetSupport School Tutor Console via Group Policy
- How to apply the NetSupport School ADMX files
- NetSupport Encryption Utility
- NetSupport School integration with Active Directory
- NetSupport Manager and NetSupport School 256 colour optimisation settings
- Questions marks appear within double-byte character language variants of NetSupport School or NetSupport Manager
NetSupport ServiceDesk
NetSupport DNA
- Registering your license key on the My Support portal
- Which NetSupport products can be used across a VPN?
- How to create email rules to automatically add emails to an existing item
- How to create a workflow rule to email the assignee when a new item is created
- How to create a workflow rule to email the new assignee when an item is reassigned
- Example of how to create Service Level Agreements (SLAs)
- How to create email rules to automatically process collected emails into new items
- Example of how to create a new report based on a saved search
- How to create a saved search for use in a new report
- How do I find my serial number?
- Configuring SQL Server Express for use with NetSupport DNA/NetSupport ServiceDesk
- Configuring mobile devices in NetSupport ServiceDesk
- Moving a NetSupport ServiceDesk installation to new hardware
- How do I configure the NetSupport ServiceDesk DNA integration feature on a 64bit operating system?
- Web Server (IIS) pre-requisites for installing NetSupport ServiceDesk onto a Windows Server or desktop operating system
- How do I find my NetSupport ServiceDesk serial number?
- How do I find the version of NetSupport ServiceDesk?
- How to backup and restore the NetSupport DNA or ServiceDesk database
Really School
NetSupport DNA
- ReallySchool - Assigning more than one student to a parent or guardian
- Using reports in ReallySchool
- Transferring students into new classes
- Observation statuses and options
- Creating observations and assessments
- What devices can I use to access ReallySchool?
- Registering with ReallySchool
- Setting up your school
- Exporting and importing RM Integris data for ReallySchool
- Exporting and importing data guidance for SIMS 7
- WONDE integration guide