List Product Articles Classroom.Cloud NetSupport DNAHow to disable the sidebar in Edge to prevent students using this to access sitesHow to apply the classroom.cloud ADMX TemplatesUsing the classroom.cloud Class Code featureWindows key shortcuts in classroom.cloud remote controlWhat are the FQDNs for classroom.cloud's servers?Using classroom.cloud's Safeguarding/Online Safety feature in a NetSupport DNA environmentHow to invite or import users into the classroom.cloud portalAssigning devices to device groups in classroom.cloudDeployment methods available for classroom.cloud StudentsWhat privacy options are available in classroom.cloud?Enabling the Support Tool on the classroom.cloud Chrome Studentclassroom.cloud device status glossaryInstalling the classroom.cloud Student onto an image for mass deploymentsConfiguring the classroom.cloud Student via Group Policy NetSupport DNA NetSupport DNADeploying NetSupport DNA via Microsoft IntuneError when trying to deploy NetSupport productsDeploying 7-Zip via NetSupport DNA’s Software Distribution featureTroubleshooting NetSupport DNA Agent connections to the NetSupport DNA ServerTroubleshooting the NetSupport Deploy toolNetSupport DNA AUP causing intermittent blank screen after a user logs offInstalling NetSupport products via Command-LineDeploying NetSupport products via Microsoft IntuneHow to determine which Profile is assigned to the DNA Agent deviceUsing classroom.cloud's Safeguarding/Online Safety feature in a NetSupport DNA environmentBest practice implementing the NetSupport DNA ServerConfiguring the SMTP Server settings within NetSupport DNAHow to create a Safeguarding User in NetSupport DNAHow to create multiple web lists and assign to different profiles in NetSupport DNAMultiple ways NetSupport DNA can integrate with Active DirectoryRegistering your license key on the My Support portalWhich NetSupport products can be used across a VPN?How to create custom reports within NetSupport DNA using the Query Tool and Query SchedulerHow to configure the AD Reset Password option via the DNA Agent icon for certain usersHow to setup an application as a subscription app in NetSupport DNAEnabling SSO for DNA Console OperatorsHow to layout devices in NetSupport DNA based on AD ContainersHow to prevent the DNA Agent extension from being installed on a Chrome browserWhat to do if you find a Unhandled Exception (GPF) error message in NetSupport DNAHow to change the ports that NetSupport DNA listens onHow to turn on privacy thumbnails for certain Agents in the DNA ConsoleHow to resolve the DNA Agent Licence Exceeded message using Database Maintenance | Delete PCsChanging the DNA Server IP address within the DNA Agent configurationHow to apply the NetSupport DNA ADMX Template fileUsing NetSupport DNA within a VDI environmentMigrating the NetSupport DNA database to a new SQL ServerCreating a dynamic group to identify machines without important Microsoft hotfixes installedMigrating the NetSupport DNA Server and SQL Server to a new serverRecommended NetSupport DNA Server specification and component intervals to optimise performance on larger installationsIntroduction to the change of behaviour for Agent updatesUsing Database Maintenance to remove unwanted dataRemote control over the NetSupport DNA Gateway and changing port numbers Using the Query Tool to check whether a program is or isn't installedHow do I find my serial number?Add Windows Firewall rules to resolve SQL Server does not exist or access denied message when logging into a remote NetSupport DNA ConsoleHow do I convert a NetSupport DNA evaluation licence to the full product?How to delete a NetSupport DNA Agent from the ConsoleInstalling the NetSupport DNA Agent via Active Directory Group Policy software deploymentInstall the NetSupport DNA Agent onto a PC imageCentrally configuring and deploying the NetSupport DNA Agent extension for Google ChromeCentrally configuring and deploying the NetSupport Browser app for iOSConfiguring SQL Server Express for use with NetSupport DNA/NetSupport ServiceDeskExporting reports from NetSupport DNAVerification of installed Microsoft hotfixesAllow users to reset Active Directory passwords using NetSupport DNAHow to enable logging on the NetSupport DNA Gateway componentsHow to configure remote control within NetSupport DNAHow do I check the NetSupport DNA Local Gateway and Remote Gateway activity?How to backup and restore the NetSupport DNA or ServiceDesk databaseInstalling and deploying NetSupport DNA AgentsInstalling and deploying NetSupport DNA ConsolesAdjust the frequency that data from NetSupport DNA Agents is sent to the DNA ServerTCP/IP port numbers used in NetSupport DNANetSupport DNA system requirementsStandalone NetSupport DNA Console connection requirementsChanging the location that Software Distribution packages are stored on a NetSupport DNA ServerHow do I find the version of NetSupport DNA?How do I find my NetSupport DNA serial number?Software Distribution methods in NetSupport DNAProcedure to manually upgrade NetSupport DNA from version 3.10 to 4.40 onwardsNetSupport DNA SNMP supportHow to import SNMP MIB files to NetSupport DNAImplementing NetSupport DNA in a Terminal Server environmentRecommended procedure to update the NetSupport DNA Server manuallyHow to switch the NetSupport DNA Console hierarchy to layout PCs and Users in their AD ContainersCreating a NetSupport DNA eSafety Operator that will only see certain parts of the DNA Console PC and User hierarchy NetSupport Manager NetSupport DNANetSupport Manager ADMX template file policy update - field requirements behaviourCaps Lock behaviour during remote control to a ClientPort numbers used in NetSupport ManagerError when trying to deploy NetSupport productsMigrating the NetSupport Manager Gateway to a new serverTroubleshooting the NetSupport Deploy toolHow to deploy NetSupport Manager with NetSupport School componentsPreventing ClearType text from being disabled during a show in NetSupport School/ManagerInstalling NetSupport products via Command-LineDeploying NetSupport products via Microsoft IntuneApplying the required permissions for the NetSupport Manager Mac Beta ClientUsing the NetSupport Manager Filter barWhat security settings are available in NetSupport ManagerConfiguring the NetSupport Connectivity Server details for NetSupport Manager Clients and Controls by Group Policy (GPO)Registering your license key on the My Support portalWhich NetSupport products can be used across a VPN?Benefits of using multiple Gateway keys for accessing remote ClientsUnhandled Exception (GPF) error message in NetSupport School and NetSupport ManagerPreventing ClearType text from being disabled during a remote control session in NetSupport School/ManagerHow to set operators in the NetSupport Manager Connectivity ServerError #1706 - "Already connected to Control" error message in NetSupport Manager and NetSupport SchoolThe ICFCONFIG.EXE utility and Windows FirewallsHow to troubleshoot TCP connections to a Client (#1704)Disabling the Request Help option at the NetSupport Manager ClientCreating multiple Client profiles within NetSupport Manager Configuring user validation in the NetSupport Manager Client configurationTroubleshooting NetSupport Manager Gateway Client connectionsHow do I find my serial number?Running the Support Tool for NetSupport Manager and NetSupport SchoolHow do I convert a NetSupport Manager or NetSupport School evaluation licence to the full product?How to apply the NetSupport Manager ADMX filesInstalling NetSupport Manager or NetSupport School via Active Directory Group PolicyManually editing the Client32u.ini (Client32.ini) fileNetSupport Manager integration with Active DirectoryIP broadcast address calculatorVerification of installed Microsoft hotfixesHow do I apply an updated Client Configuration file for NetSupport Manager on Mac?How do I find the version of the NetSupport Manager Mac Client?How to uninstall the NetSupport Manager Mac ClientHow do I convert an evaluation licence for NetSupport Manager on Mac to the full product?Running the Support Tool for NetSupport Manager Mac ClientsInstalling NetSupport Manager on Mac OS XRunning the NetSupport Manager Control from a portable deviceDisplaying a Client connection indicatorNetSupport Manager Control command line optionsRunning the Support Tool for NetSupport Manager Linux ClientsIs it possible to back up the NetSupport Manager Control configuration settings?Changing the SELinux security level to allow the NetSupport Manager Client to startNetSupport Manager pre-11.00.0005 Gateway security issueAlphabet keys turning into numeric keys on the ClientSetting the NetSupport Manager Client or NetSupport School Student to store security keys using a higher level of encryptionSetting a Client to use screen scrape modeNetSupport Manager/School temp environment variable installation issueWhich types of encryption does NetSupport Manager support?With NetSupport Manager is it possible to capture two printers simultaneously?Improving performance over slower linksClient rejects the link [#1707]NetSupport Manager Client user interface security checkHow to set the aspect ratio view setting to be disabled by defaultIs it possible to disable certain functionality in the NetSupport Manager Control or NetSupport School Tutor?NetSupport product activation and disk imaging (or cloning) softwareNetSupport Manager reports Client no longer respondsHow do I find the version number of NetSupport Manager or NetSupport School?Problems closing a full screen view session with Ctrl+Left Shift+Right ShiftHow do I determine how much data is being transmitted?How do I find my NetSupport Manager serial number?What is NetSupport Power Management?Hotkey combinations do not work on some keyboardsMachine name displayed instead of user name when prompted for a user name and password to connect to a ClientIncorrect MAC address displayed for a Client with two network cardsSetting up NetSupport Manager to run in a Microsoft Terminal Server environmentHow do I configure NetSupport Manager/School to operate on a network that uses DHCP?How do I set NetSupport Manager/School to browse across multiple subnets?Is it possible to do a silent installation without restarting the machine?NetSupport Encryption UtilityMeraki MX devices running firmware version 13 or above cause the NetSupport Manager Client to disconnectNetSupport Manager Client32u.ini explainedNetSupport Manager and NetSupport School 256 colour optimisation settingsHow to use PIN Connect via the command lineQuestions marks appear within double-byte character language variants of NetSupport School or NetSupport Manager NetSupport Notify NetSupport DNAHow to change the hotkey combination for emergency response messages in NetSupport NotifyError when trying to deploy NetSupport productsIncluding Agents that are not currently active when scheduling a notification messageBest practice installation of NetSupport NotifyTroubleshooting the NetSupport Deploy toolHow to configure NetSupport Notify's emergency response featureInstalling NetSupport products via Command-LineDeploying NetSupport products via Microsoft IntuneHow to send pre-configured notifications from a desktop shortcut using NetSupport NotifyUsing NetSupport Notify across multiple sitesRegistering your license key on the My Support portalWhich NetSupport products can be used across a VPN?How to create NetSupport Notify Console Operators and specify which departments they can send notifications toHow do I find my NetSupport Notify serial number?Configuring the NetSupport Notify Server details for Notification Agents and Consoles by Group Policy (GPO)Migrating NetSupport Notify to a new serverHow to access Customise modeHow to create a scheduled notification messageHow to apply the NetSupport Notify ADMX filesInstalling NetSupport Notify via Active Directory Group PolicyNetSupport Notify integration with Active DirectoryDefining different departments/groups on Notification AgentsHow do I find my serial number?Sending notifications from a web pageHow do I convert a NetSupport Notify evaluation to the full product?NetSupport product activation and disk imaging (or cloning) software NetSupport School NetSupport SchoolApplying a custom toolbar to the Tutor Console using Active Directory Group PolicyError when trying to deploy NetSupport productsMigrating the NetSupport School Connectivity Server to a new serverTroubleshooting the NetSupport Deploy toolHow to deploy NetSupport Manager with NetSupport School componentsDeploying NetSupport School via Microsoft IntunePreventing ClearType text from being disabled during a show in NetSupport School/ManagerInstalling NetSupport products via Command-LineDeploying NetSupport products via Microsoft IntuneHow to disable the Broadcast Show feature for networks where it is not supportedRegistering your license key on the My Support portalWhich NetSupport products can be used across a VPN?How to secure access to the Tutor Console and connections to the Students within NetSupport SchoolConfiguring the room name for NetSupport School Students and Tutors by Group Policy (GPO)Using NetSupport School in a BYOD environmentUnhandled Exception (GPF) error message in NetSupport School and NetSupport ManagerPreventing ClearType text from being disabled during a remote control session in NetSupport School/ManagerError #1706 - "Already connected to Control" error message in NetSupport Manager and NetSupport SchoolUsing NetSupport School within a VDI environmentHow to troubleshoot TCP connections to a Client (#1704)Configuring the NetSupport Connectivity Server details for NetSupport School Students and Tutors by Group Policy (GPO)How to set the NetSupport School Tutor Console program mode via Group Policy How do I find my serial number?Configure NetSupport School to write to the local machine rather than to the current user’s profileRunning the Support Tool for NetSupport Manager and NetSupport SchoolHow do I convert a NetSupport Manager or NetSupport School evaluation licence to the full product?Installing NetSupport Manager or NetSupport School via Active Directory Group PolicyManually editing the Client32u.ini (Client32.ini) fileIP broadcast address calculatorSupport Tool for NetSupport School for MacCentrally configuring and deploying the NetSupport Browser app for iOSVerification of installed Microsoft hotfixesHow to configure NetSupport School for Mac to connect only to required StudentsHow do I uninstall NetSupport School for Mac from a machine?How do I run the NetSupport School for Mac Student configurator?How do I find out the version number of NetSupport School for Mac?How do I find my NetSupport School for Mac serial number?Connecting to NetSupport School for Mac Students using Room modeInstalling NetSupport School for Mac using an existing Client32.ini fileHow to apply an updated Client configuration file to NetSupport School for MacUsing NetSupport Assist with the NetSupport School Windows Tutor ConsoleHow do I convert NetSupport School for Mac from an evaluation to the full product?Installing NetSupport School for Mac using an existing NSA.LIC fileAlphabet keys turning into numeric keys on the ClientSetting the NetSupport Manager Client or NetSupport School Student to store security keys using a higher level of encryptionNetSupport Manager/School temp environment variable installation issueWhich factors influence the performance of Show Video using NetSupport School Video PlayerHow to use the Room Lookup list in NetSupport SchoolWhat to do if the Android Students are not found by a Tutor Console browse at startupIs it possible to disable certain functionality in the NetSupport Manager Control or NetSupport School Tutor?Configuring the Tutor Console to allow a teacher to choose from a list of roomsChanges to the layout functionality when using Room modeHow to change the time taken for a browse in NetSupport SchoolHow to restrict the Tutor Console to display only Student Chromebook functionalityNetSupport Tutor Assistant features and setupApplying a NetSupport School Chromebook licence to the Name and Connectivity ServerNetSupport School file and folder locationsConnecting to Students using User modeHow do I prevent Student machines Aero theme from being switched to basic mode when connecting?Optimising NetSupport School on wireless networksConnecting to Students using Room modeNetSupport product activation and disk imaging (or cloning) softwareHow do I find the version number of NetSupport Manager or NetSupport School?Problems closing a full screen view session with Ctrl+Left Shift+Right ShiftHow do I determine how much data is being transmitted?Running the NetSupport School Tutor from a portable deviceHow to perform a silent installation of NetSupport SchoolHow do I find my NetSupport School serial number?What are the differences between normal and Broadcast Show?Receiving a blank screen when multiple NetSupport School Tutors are using Broadcast ShowWhat is NetSupport Power Management?Hotkey combinations do not work on some keyboardsFile formats supported by NetSupport Video PlayerIncorrect MAC address displayed for a Client with two network cardsNetSupport School test results locationBrowsing a published class across subnetsHow to backup and restore the Test Designer databaseConnecting to a NetSupport School Student from more than one TutorNetSupport School Test Designer default passwordSetting up NetSupport School to run in a Microsoft Terminal Server environmentHow do I configure NetSupport Manager/School to operate on a network that uses DHCP?How do I set NetSupport Manager/School to browse across multiple subnets?Is it possible to do a silent installation without restarting the machine?Is it possible to talk to/listen to multiple NetSupport School Students?TCP/IP port numbers used in NetSupport SchoolWindows 10 upgrades for machines with NetSupport School installedUsing the Windows Store App Exporter utility to add Store Apps to the NetSupport Windows Tutor AppHow to disable the Welcome wizard prompt from the NetSupport School Tutor Console via Group PolicyHow to apply the NetSupport School ADMX filesNetSupport Encryption UtilityNetSupport School integration with Active DirectoryNetSupport Manager and NetSupport School 256 colour optimisation settingsQuestions marks appear within double-byte character language variants of NetSupport School or NetSupport Manager NetSupport ServiceDesk NetSupport DNARegistering your license key on the My Support portalWhich NetSupport products can be used across a VPN?How to create email rules to automatically add emails to an existing itemHow to create a workflow rule to email the assignee when a new item is createdHow to create a workflow rule to email the new assignee when an item is reassignedExample of how to create Service Level Agreements (SLAs)How to create email rules to automatically process collected emails into new itemsExample of how to create a new report based on a saved searchHow to create a saved search for use in a new reportHow do I find my serial number?Configuring SQL Server Express for use with NetSupport DNA/NetSupport ServiceDeskConfiguring mobile devices in NetSupport ServiceDeskMoving a NetSupport ServiceDesk installation to new hardwareHow do I configure the NetSupport ServiceDesk DNA integration feature on a 64bit operating system?Web Server (IIS) pre-requisites for installing NetSupport ServiceDesk onto a Windows Server or desktop operating systemHow do I find my NetSupport ServiceDesk serial number?How do I find the version of NetSupport ServiceDesk?How to backup and restore the NetSupport DNA or ServiceDesk database Really School NetSupport DNAReallySchool - Assigning more than one student to a parent or guardianUsing reports in ReallySchoolTransferring students into new classesObservation statuses and 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