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From NetSupport Manager version 11.00, a quick and easy method to install and use NetSupport Manager in a Terminal Server environment was included. From this version, the Client is no longer started as an application when each Terminal Server session is started. Instead, the NetSupport Manager Client Service installed on the Microsoft Terminal Server will spawn a new Client process for each new Terminal Server session started.

This means that it is no longer required to run the Terminal Server Configuration utility to use NetSupport Manager in a Terminal Server environment. When NetSupport Manager is installed on a Terminal Server machine only the base port for the Client and the Client name need to be configured.

Installing NetSupport Manager onto a Terminal Server

  1. Download NetSupport Manager onto the Terminal Server from our website www.netsupportmanager.com/downloads.asp
  2. Once downloaded to the Terminal Server, perform one of the following depending on the Terminal Server operating system:
    Windows 2003 TS Server: Choose Start – Settings – Control Panel – Add or Remove Programs – Add New Program – Browse to the NetSupport Manager Setup.exe file and click OK.
    Windows 2008 and above TS Server: Choose Start – Settings – Control Panel – Install Application on Terminal Server option – Browse to the NetSupport Manager Setup.exe file and click OK.
  3. Select to install the Client component onto the Terminal Server and complete the installation.
  4. The next time a Terminal Services session is started, the NetSupport Manager Client will load in the session.

Connecting to a NetSupport Manager Client running in a Terminal Server session
To connect to a NetSupport Manager Client running on a Terminal Server client, you need to specify the IP address of the Terminal Server and the TCP/IP port number allocated to the Terminal Server client. Ideally, connections should be made using the ‘Quick Connect’ option. However, it is possible to specify a range of TCP/IP port numbers to browse on and some examples are shown below:

10.0.0.51:5000,5005 would connect to Clients at 10.0.0.51:5000 and 10.0.0.51:5005.
10.0.0.51:5000-5005 would connect to Clients at 10.0.0.51:5000, 5001, 5002,5003, 5004 and 5005.

It is also possible to string combinations together:

10.0.0.51:5000-5010,6000-6010,7000-7010.

Configuring the NetSupport Manager Client Terminal Services options
In some environments, it may be required to change the base port value for the NetSupport Manager Client to use or to change the method to identify the Client running in the Terminal Server session.

  1. Start the NetSupport Manager Configurator on the Terminal Server.
  2. Select Terminal Services. The following options can be configured:
    Base Port
    The default value is 25405.

    Client Name
    Enter the required name for the Client, if left blank this will default to using the %ClientName% variable.

    Note: When entering the Client name, you must include at least one environment variable.

  1. Click OK to save and apply the configuration.
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