Oct 5, 2020 | NetSupport Manager, NetSupport School, Windows
When attempting to connect to Client machines from a Control or Tutor Console across the LAN/WAN directly using TCP, you may receive a “1704 error that the Client does not respond”. This means there is a communication issue between the two machines. You...
Sep 16, 2020 | NetSupport DNA, Windows
In version 4.85.0000 of NetSupport DNA, there was a issue found where if your Agent devices were running an older version of the NetSupport DNA Agent, the NetSupport DNA Server will keep opening connections to the DNA database each time they connect. Eventually, this...
Aug 27, 2020 | NetSupport DNA, Windows
When using NetSupport DNA with larger DNA Agent install bases, it is recommended that you change the collection intervals of the components within the software, to optimise the performance of the DNA Server. This document covers the recommended collection intervals...
Aug 27, 2020 | NetSupport DNA, Windows
Previously, NetSupport DNA used its Smart Update feature to update the DNA Agents after the DNA Server had updated to the latest version of the software. From version 4.85, some changes have been made to the Smart Update feature, allowing technicians more control over...
Aug 4, 2020 | NetSupport School, Windows
It is possible to configure the NetSupport Connectivity Server by using the ADM templates that are provided with the NetSupport School Tutor installation. First, you need to apply the ADMX and ADML templates to the PolicyDefinitions folder on your domain controller....
