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NetSupport DNA and ServiceDesk both use an SQL database to store the data that is collected by the application.

To backup this database, please refer to the Microsoft documentation below:

https://docs.microsoft.com/en-us/sql/relational-databases/backup-restore/create-a-full-database-backup-sql-server?view=sql-server-2017

We recommend using the SQL Server Management Studio to perform the backup.

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