Hotkey combinations do not work on some keyboards

By default, NetSupport Manager and NetSupport School have a three-key hotkey combination set; some keyboards will only accept the first two modifier keys pressed. When viewing a Client in full-screen mode, this will prevent you from switching back to the Control/Tutor user interface. To resolve this, you can select two keys instead of three for your hotkey combination.

Change the hotkey combination

1. Click the Settings icon on the NetSupport Manager Control caption bar.
   Or
   Click Options in the NetSupport School Tutor Console and select Settings from the drop-down menu.
   
2. Select Remote Control – Keyboard/Mouse

3. Choose two options as your hotkey combination.
4. Click OK.