This article applies to NetSupport Manager version 14.00 and NetSupport School version 15.00. For information relating to NetSupport Manager version 12.80 and NetSupport School version 14.00 and below, click here.
When connected to a NetSupport Manager Client or NetSupport School Student machine, the keyboard or keypad may not function correctly; some alphabet keys could turn into numeric keys. This commonly occurs when the Control/Tutor is loaded on a laptop.
This is caused by the Control/Tutor machine setting the Num Lock on their machine to the same state as the Num Lock on the Client machine.
In the Control/Tutor, there is a setting that, when applied, will disable the Num Lock synchronisation from the Control/Tutor to Client.
To disable Num Lock synchronisation
NetSupport Manager
- Click the Change the settings for the current Configuration icon
on the caption bar. - Select Remote Control – Keyboard/Mouse.
NetSupport School
- Click Options in the Tutor Console and select Settings from the drop-down menu.
- Select Remote Control – Keyboard/Mouse.
