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NetSupport Notify integrates with Microsoft Active Directory, enabling you to manage Agent and Console configurations centrally.

To make the task a little easier NetSupport supplies four ready-made Administrative Templates containing the configurable options. When you install the Notification Console, the Template files are copied to the NetSupport Notify program folder:

32bit C:\Program Files\NetSupport\NetSupport Notify\ADM Templates\ADMX
64bit C:\Program Files (x86)\NetSupport\NetSupport Notify\ADM Templates\ADMX

NetSupport_Notify_Machine_Agent.admx
Machine based policies that will apply to the Notification Agent.

NetSupport_Notify_Machine_Console.admx
Machine based policies that will apply to the Notification Console.

NetSupport_Notify_User_Agent.admx
User based policies that will apply to the Notification Agent.

NetSupport_Notify_User_Console.admx
User based policies that will apply to the Notification Console.

These ADMX Templates need to be imported into your Active Directory domain Central Store. For instructions on how to do this, click here.

To apply configuration changes via Active Directory

  1. At the domain controller, run Group Policy Management.
  2. Select the desired policy to apply the NetSupport settings to or create a new policy.
  3. Right click the policy and select Edit.
  4. The NetSupport Notify templates will be located under:
    Computer Policies – Computer Configuration > Policies > Administrative Templates
    User Policies – User Configuration > Policies > Administrative Templates
    The templates are called NetSupport Notify Agent Settings and NetSupport Notify Console Settings
  5. Within these templates, you will find the relevant NetSupport Notify settings that can be applied via Group Policy.

By default, each NetSupport policy option is set to not configured.

Note: To enable certain configurations at the Agent or Console using the NetSupport ADMX Template files, you are required to enter an encrypted value, for example, the Gateway key policy requires an encrypted security key to be entered. When configuring this through the ADMX Template files, you cannot enter the security key in plain text as it will not be recognised by the Agent, so you have to enter an encrypted security key value into the policy.

To generate the encrypted values, NetSupport has created a utility called the NetSupport Encryption Utility. For further information on how to use and obtain the NetSupport Encryption Utility, click here.

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