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Within NetSupport Manager, the Request Help feature is enabled by default on the Clients. These Request Help pop-up window can be triggered on the NetSupport Manager Client machines by pressing a series of hotkeys or by clicking the Request Help icon in the system tray.

If you do not use or need the Request Help feature, you can choose to disable it at the Clients. This can be done using the local configuration file or by Group Policy. 

Disabling the Request Help feature using the local configuration file 

  1. On a machine with the NetSupport Manager Client installed, launch the NetSupport Manager Client Configurator (pcicfgui.exe). This is located in:
    32bit C:\Program Files\NetSupport\NetSupport Manager
    64bit C:\Program Files (x86)\NetSupport\NetSupport Manager 
  2. Click Advanced and select Master Profile. Select Client Interface Client Settings.
  3. Under Disable Client Menu Items, select the Disable Request Help option, then click OK and Save to apply the new configuration. 

Example of the NetSupport Manager Client configurator 

The settings will be saved to the Client32.ini and Client32u.ini configuration files on the Client machine, these can be found in:
C:\Program Files (x86)\
NetSupport\NetSupport Manager 

Disabling the Request Help feature via Group Policy

Step 1: 
First, you will need to import the NetSupport Manager Client Machine ADM or ADMX Template files into the GPO. To do this, please refer to the following technical article:   

How to apply the NetSupport Manager ADMX files

Step 2:
Create a GPO at the level of your choice and navigate to the policy setting (we recommend that you apply this at the Computer level): 

Administrative Templates – NetSupport Client Settings – Master Profile – Client Interface – Client Settings  

Set the following policy option to Enabled: Disable Request Help  

Once this has been applied to the target machines, the Request Help option will not appear again. 

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