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If you are running NetSupport Manager or School across multiple TCP/IP subnets, you need to configure NetSupport to use the additional subnets when performing a browse of the network.

When adding a subnet, you can either add a broadcast address or a range of addresses.

To calculate your broadcast address, click here.

It is useful to add a range of addresses if the subnet is behind a router that has UDP broadcasts disabled as this may prevent the Control/Tutor from finding the required Clients. By specifying the required IP address range a broadcast packet is sent to each machine (only Class C address ranges can be entered).

Example
194.150.160.1 – 254

Note: If there are ten or more ranges, we recommend you use the NetSupport Connectivity Server (Gateway).

To change the browsing settings in NetSupport Manager

  1. Select {Network} {Configure} from the Control window drop-down menu.
  2. Select ConnectivityTCP/IP.
  3. In the Browsing section, click Settings.
  4. In the Configure TCP/IP Client Browsing dialog, click Add.
  5. Add your local subnet’s broadcast address (e.g. 10.0.0.255).
  6. Click Advanced to enter a range of IP addresses that you wish to browse across.

To change the browsing settings in NetSupport School

  1. Select {School} {Configuration} from the Tutor Console drop-down menu.
  2. Select Network and Wireless Settings.
  3. In the Browsing section, click Settings.
  4. In the Configure TCP/IP Client Browsing dialog, click Add.
  5. Add your local subnet’s broadcast address (e.g. 10.0.0.255).
  6. Click Advanced to enter a range of IP addresses that you wish to browse across.

Once you have finished adding the subnets, click OK. The Control/Tutor will re-initialise and you will be able to browse over all the subnets that you have chosen.

Note: It is vital that you include your own subnet broadcast address or you will no longer be able to browse across your network.

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