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NetSupport DNA is supported for use within a VDI environment such as Citrix XenDesktop and VMware Horizon View.

In a VDI environment, the DNA Agent needs to be installed on the master image as normal and then each VDI session that is streamed from this master image will have the DNA Agent running within it.

Before taking the master image, the ‘NodeID’ value must be removed from the DNA Agent installation to ensure that each streamed session is seen as an individual machine within DNA. Please refer to the following technical article for further information on what the NodeID is and how to remove this before taking the image:

Install the NetSupport DNA Agent onto a PC image


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