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This article covers the recommended upgrade procedure for updating NetSupport School to the latest version. To review a German version of this article, click here.

First, you need to download the latest installer file. The easiest way to do this as an existing customer is to register for a My Support account on our website (if you haven’t already).

For further information on the My Support registration process, please refer to the following technical article: Registering your license key on the My Support portal.

Once you have registered your NetSupport School licence within your My Support account, you can email yourself a copy of the NSM.lic or NSW.lic file from the ‘My Licenses’ section.

We recommend updating your NetSupport School components in the following order :

  1. NetSupport School Name and Connectivity Server installation.
  2. NetSupport School Student installations.
  3. NetSupport School Tutor Console/Tech Consoles installations.

Further details on the available update methods are below:

Manually updating a Windows NetSupport School installation
If you place a copy of the NSM.lic file in the same folder as the new setup.exe installer file, when you run the upgrade over the top of your existing installation, it will automatically apply this license to the installation. This prevents the need to register your license after the upgrade has been completed and you are not prompted to enter your license details during the installation.

Alternatively, if you do not place the license file in the same folder when you run the new version NetSupport School installer over the top of the existing installation, you are prompted to enter the new license details during installation (see the image below).

When running the installation manually, you are prompted to choose which component of NetSupport School you would like to install.

Creating a NetSupport School silent install package to deploy
In order to automate the installation of NetSupport School using your chosen deployment method (Active Directory Group Policy, SCCM, Intune, etc.), you can create a new package folder containing the new installer file and licence file for NetSupport School. Depending on your setup, you will need to create a package containing the following files:

  • NetSupport School.msi.
  • NSM.lic (licence file).
  • NSS.ini (the component file which tells the installer which components to install, i.e. Tutor, Student).
    An example copy of this file is located in the following directory: C:\Program Files (x86)\NetSupport\NetSupport School\Deploy
  • Client32u.ini (this is the pre-configured Client configuration file).

For additional information, please see the following article: How to perform a silent installation.

Note: Two package folders may be required to implement NetSupport School, one configured to deploy the Tutor Console component only to teaching devices and a second package folder configured to install the Student only to Student devices. Each will contain the same installer and license file. However, the NSS.ini file will be different in each package folder as this file controls which components to install (Tutor or Student).

Manually updating a macOS NetSupport School installation
To manually update the version of NetSupport School installed on your macOS devices, first place a copy of the new NetSupport School Mac DMG installer and NetSupport license file to the machine you would like to update. Run the DMG and copy the NetSupport School for macOS application installer from this to the same location as the license file.

When you run the installer, this detects the license file in the same location and applies this automatically.

Alternatively, if the license file is not included when you run the new version NetSupport School installer over the top of the existing installation, you are prompted to enter the new license details during installation (see the image below). Browse to the location of the saved license file and follow the steps to complete the installation.

Deploying NetSupport School for macOS
For information on how to deploy the new version of NetSupport School for macOS, please refer to the following guide: NetSupport School macOS deployment.

Applying the license to the ChromeOS Tutor Console
Once the NetSupport School ChromeOS Tutor Console has been installed from the store, the first time this is started, you are prompted for the new license details (see the screenshot below). Please enter the NetSupport School license details you have been sent to apply the license to the Tutor Console.



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