This article applies to NetSupport Manager version 14.00 and NetSupport School version 15.00. For information relating to NetSupport Manager version 12.80 and NetSupport School version 14.00 and below, click here.
If, when using the NetSupport Manager Control or NetSupport School Tutor to view a Client/Student machine in full-screen mode, you have difficulty closing the view session using Ctrl+Left Shift+Right Shift, you can use ‘Pause’ and then ‘Alt’ to bring up the view session menu which allows you to close the session. The key sequence used to close the view session can be changed to avoid future problems.
By default, the NetSupport Manager Control and NetSupport School Tutor are configured to use a three-key hotkey combination (Ctrl+Left Shift+Right Shift) to close a full-screen view session. Not all machines will process the three-key hotkey combination, in which case, you can select to use two keys instead.
Change the hotkey combination
NetSupport Manager
- Click the Settings
icon on the NetSupport Manager Control caption bar. - Select Remote Control – Keyboard/Mouse.
- Select the required options for your hotkey combination.
NetSupport School
- Click Options in the Tutor Console and select Settings from the drop-down menu.
- Select Remote Control – Keyboard/Mouse.
- Select the required options for your hotkey combination.
Note: Ensure that your selection does not conflict with any other applications that you use.