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In version 11.00.0000 of NetSupport School, support was added to allow the Tutor Console to connect to and monitor Student Chromebook devices. For the Tutor to connect to Google Chromebooks the NetSupport Name and Connectivity Server is required to manage the connections between the Tutor and Student Chromebooks.

Each Google Chromebook device that connects to the Name and Connectivity Server needs to be licensed. NetSupport School Chromebook licences can be purchased independently of the main NetSupport School product and are registered with the Name and Connectivity Server by loading a new licence file (NSW.lic).

The NSW.lic file controls the number of Google Chromebook devices that can connect. If this file is not present, then the usual Name and Connectivity licence file (NSM.lic) will allow Google Chrome devices to connect to the Name and Connectivity Server, but this will reduce the licence count also available for NetSupport School Students.

Applying the NSW.lic file to the Name and Connectivity Server

  1. Log into the machine running the Name and Connectivity Server component with administrative rights.
  2. Browse to the following folder location:
    32bit C:\Program Files\NetSupport\NetSupport School
    64bit C:\Program Files (x86)\NetSupport\NetSupport School
  3. Copy the NSW.lic to the above location.
  4. Open the Services list on the machine and restart the Server (Gateway32).
  5. The NSW.lic file will be applied to the Name and Connectivity Server.



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