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When attempting to connect to a NetSupport Manager Client, the NetSupport Manager Control may receive the following message:

“Client Rejects the Link [#1707]”

This message appears because the Client Configurator is not allowing the Control to connect. The possible reasons for this message are:  

    • The Client is set for user acknowledgement and the user at the Client has rejected the connection.
    • The Client has Control address restrictions set that do not allow this Control to connect.
    • The Client has a security key set and this does not match the security key set at the Control.
    • The Client and Control are running incompatible versions.
    • The Control is trying to connect to a NetSupport School Student.
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