When using the Edge or Chrome browser to start a class and run the Teacher Console, if a teacher starts the class but then minimises the browser or moves the tab hosting the Teacher Console to the background, there is potential for the browser window or tab to be signed out of the classroom.cloud Web Portal if it is left inactive for a long period of time.
The inactive tab setting can be changed in the browsers to prevent an unwanted disconnection of the Teacher Console from the student devices. The details on how to do this in the Edge and Chrome browsers are below.
Edge browser
The relevant settings for this are located here: edge://settings/system/managePerformance
There is a setting in the Memory section named ‘Put inactive tabs to sleep after a set time’. This is set to the default value of ‘1 hour’.
It is possible to disable the feature in Edge to use sleeping tabs; however, there is a separate setting in the General section named ‘Always keep these sites active’.
Use the Add site button to add the following site URL (depending on the classroom.cloud region your account is in):
https://tutor-uksouth.classroom.cloud
https://tutor-germanywestcentral.classroom.cloud
https://tutor-eastus.classroom.cloud
https://tutor-westus.classroom.cloud
Chrome browser
The relevant settings for this are located here: chrome://settings/performance
Unlike in the Edge browser, Chrome does not use rigid, fixed timers (like “exactly 10 minutes”) for these settings. Instead, it relies on system behaviour, RAM pressure, and an intelligent prediction model.
There is a setting in the Memory section named ‘Memory Saver’. If ‘Memory Saver’ has been enabled, the default setting is Balanced (recommended).
There is also a separate setting in the General section named ‘Always keep these sites active’.
Use the Add site button to add the following site URL (depending on the classroom.cloud region your account is in):
https://tutor-uksouth.classroom.cloud
https://tutor-germanywestcentral.classroom.cloud
https://tutor-eastus.classroom.cloud
https://tutor-westus.classroom.cloud