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A Support Tool is available for the classroom.cloud Chrome Student, which gathers detailed information required to assist our Support team, should you encounter a problem.

The Support Tool is not enabled within the Chrome Student by default. To enable this, the following configuration string needs adding to the classroom.cloud Student policy (JSON) within your Google Admin Console: “enableSupportTool” : true

Once enabled, you can run the Support Tool by clicking the classroom.cloud Student extension icon in the browser and selecting the Information icon that appears in the dialog box:

Clicking this icon opens a new page containing the information that will assist our Support team.

For further information on configuring the classroom.cloud student via the Google Admin Console, click here.

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