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It may be necessary to allow more than one NetSupport School Tutor to connect a Student at the same time. This is a standard feature of NetSupport Manager; however, to use this feature in NetSupport School, a parameter must be added to the Student Configuration file.

  1. Open the folder that you installed NetSupport School into:
    32bit C:\Program Files\NetSupport\NetSupport School
    64bit C:\Program Files(x86)\NetSupport\NetSupport School
  2. Find and open the Client32u.ini file (or Client32.ini for pre-v12.50 Students) in a text editor such as Notepad.
  3. Add the line Shared=1 to the [Client] section and save the file.
  4. You will now have to re-checksum the Client32u.ini file using the utility CKSINI.EXE – For more information on how to do this, please click here.
  5. Students will need to be restarted for the changes to take effect.

Note: If all your Student machines have the same Client32u.ini set up, you can amend one as detailed above and then distribute the file using NetSupport School to the other Student machines.

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