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NetSupport Power Management allows you to reboot computers remotely and also power them on and off remotely.

Powering on
To power on a NetSupport Client, the NetSupport Control/Tutor issues a UDP broadcast ‘magic packet’ onto the network, when this is received by the Wake on LAN Network Interface Card (NIC) that has the same MAC address as the packet, the NIC issues a command to the power supply of the machine to switch it on.

Powering off
To power off a NetSupport Client machine, a Windows operating system instruction is sent to the operating system to shut down the machine.

Known issues
To use the power on Client function:

    • The Client machine must have a ‘Wake on LAN’ card installed (most network cards have this feature).
    • The NetSupport Control/Tutor must know the MAC address of the NetSupport Client to be powered on. This information is obtained when the Control/Tutor connects to a Client and is stored in the Client properties at the Control/Tutor.

If the Client (or the Control) disables the reboot feature, then power management is also disabled.

Some operating systems do not support power management; however, they can be updated to provide this functionality.

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