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Registering your license key on the My Support portal

Feb 19, 2021 | NetSupport DNA, NetSupport Manager, NetSupport Notify, NetSupport School

If you’re an existing customer with a full license or subscription key, you can register for an account on the My Support Portal on our website: https://support.netsupportsoftware.com/. To create an account, click Register at the top-right of the page and fill out the...

Which NetSupport products can be used across a VPN?

Feb 19, 2021 | NetSupport DNA, NetSupport Manager, NetSupport Notify, NetSupport School, Windows

NetSupport offers the following products that work across a VPN: NetSupport DNA For Agents that are connecting from remote sites, the DNA Gateway component allows you to do this directly over the internet rather than via a VPN. The following technical documents...

How to create custom reports within NetSupport DNA using the Query Tool and Query Scheduler

Feb 5, 2021 | NetSupport DNA, Windows

Within NetSupport DNA, there is the option to create your own reports using the Query Tool feature. A Query Scheduler tool is also available to allow you to generate queries on a scheduled basis and then email them to your chosen email addresses. This article explains...

How to configure the AD Reset Password option via the DNA Agent icon for certain users

Feb 5, 2021 | NetSupport DNA, Windows

It is possible to configure an additional option to reset AD user account passwords via the DNA Agent icon and control which users or PCs the option is available to using DNA profiles. This may be useful if you want to provide staff members who don’t have access...

How to setup an application as a subscription app in NetSupport DNA

Feb 5, 2021 | NetSupport DNA, Windows

NetSupport DNA has some useful features for managing subscription software in your environment. From reviewing how many licences you’re utilising for a particular software, to helping you determine how effectively software is being used across your environment with...
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