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Incorrect MAC address displayed for a Client with two network cards

Mar 28, 2019 | NetSupport Manager, NetSupport School, Windows

If a NetSupport Manager Client or NetSupport School Student has more than one network card, when the Control or Tutor right clicks the Client and selects {Properties}{Details}, the MAC address is incorrectly displayed for the network card that the Control/Tutor is...

Setting up NetSupport Manager to run in a Microsoft Terminal Server environment

Mar 27, 2019 | NetSupport Manager, Windows

This article applies to NetSupport Manager v14.00. To see steps on how to use this on version 12.80 and below, click here. From NetSupport Manager version 11.00, a quick and easy method to install and use NetSupport Manager in a Terminal Server environment was...

How do I configure NetSupport Manager/School to operate on a network that uses DHCP?

Mar 27, 2019 | NetSupport Manager, NetSupport School, Windows

With DHCP you allocate a range of TCP/IP addresses to a range of machines. This means that the TCP/IP address for each machine is not static and will vary in accordance with your configuration parameters.The ‘All Computers’ List view in the Control window displays...

How do I set NetSupport Manager/School to browse across multiple subnets?

Mar 27, 2019 | NetSupport Manager, NetSupport School, Windows

If you are running NetSupport Manager or School across multiple TCP/IP subnets, you need to configure NetSupport to use the additional subnets when performing a browse of the network.When adding a subnet, you can either add a broadcast address or a range of...

Is it possible to do a silent installation without restarting the machine?

Mar 27, 2019 | NetSupport Manager, NetSupport School, Windows

When performing a silent installation of NetSupport Manager or NetSupport School, there may be occasions where you do not want to restart at the end of the installation. For example, you may be installing more than one product to a machine.To do a silent installation...
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