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How do I determine how much data is being transmitted?

Apr 4, 2019 | NetSupport Manager, NetSupport School, Windows

In NetSupport Manager and NetSupport School, it is possible to view how much data is being transmitted and the compression rate between the Client and Control/Tutor while viewing the Client. When viewing a Client, select {Help}{About} from the View window drop-down...

How do I find my NetSupport Manager serial number?

Apr 3, 2019 | NetSupport Manager, Windows

You can easily find your NetSupport Manager serial number, product version and more within the NetSupport Manager Control. Select {Help}{About} from the Control window drop-down menu. Select the License tab. The following information is displayed: Licensee Serial...

What is NetSupport Power Management?

Apr 2, 2019 | NetSupport Manager, NetSupport School, Windows

NetSupport Power Management allows you to reboot computers remotely and also power them on and off remotely.Powering on To power on a NetSupport Client, the NetSupport Control/Tutor issues a UDP broadcast ‘magic packet’ onto the network, when this is...

Hotkey combinations do not work on some keyboards

Apr 2, 2019 | NetSupport Manager, NetSupport School, Windows

By default, NetSupport Manager and NetSupport School have a three-key hotkey combination set; some keyboards will only accept the first two modifier keys pressed. When viewing a Client in full-screen mode, this will prevent you from switching back to the Control/Tutor...

Machine name displayed instead of user name when prompted for a user name and password to connect to a Client

Mar 28, 2019 | NetSupport Manager, Windows

By default, when the NetSupport Manager Control is installed, it will use the machine name as the Control name. Therefore, when the Control is prompted to enter a user name and password to establish a connection to a Client, the machine name/Control name is...
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