Jan 15, 2020 | Mac, NetSupport DNA, NetSupport Manager, NetSupport Notify, NetSupport School, NetSupport ServiceDesk, Windows
NetSupport provides a quick and easy method to find your serial number and other licence details for your NetSupport product. Click the product below to see the required steps: NetSupport DNA NetSupport Manager NetSupport School NetSupport School for Mac ...
Aug 15, 2019 | NetSupport DNA, NetSupport ServiceDesk, Windows
When installing SQL for use with NetSupport DNA or NetSupport ServiceDesk, the Database login mode should be set to mixed mode before installing NetSupport DNA/ServiceDesk. SQL Server 2008/2012/2014/2016/2017 Express configuration Note: The screen shots below are...
Jul 18, 2019 | NetSupport ServiceDesk, Windows
NetSupport ServiceDesk (previously DNA Helpdesk) includes support for mobile devices (from version 2.80). When NetSupport ServiceDesk is accessed from a mobile device, a smaller and simpler set of pages are displayed to the user or operator. NetSupport ServiceDesk...
Jul 18, 2019 | NetSupport ServiceDesk, Windows
This document describes the recommended procedure for moving a NetSupport ServiceDesk (previously DNA Helpdesk) installation from one machine to another. This may be necessary when hardware is replaced, or the NetSupport ServiceDesk system outgrows the hardware on...
Jul 18, 2019 | NetSupport ServiceDesk, Windows
When installing NetSupport ServiceDesk onto a 64bit operating system, the DNA integration feature of ServiceDesk is unable to use the 64bit ODBC Data Source component to connect to the NetSupport DNA database. The ServiceDesk DNA integration feature relies on an ODBC...
