Jan 4, 2023 | NetSupport ServiceDesk, Windows
NetSupport ServiceDesk 5.60.0002 includes a feature that allows for the My Details icon to be removed from the Home menu ribbon. Removing the My Details icon will remove the ability for the user to edit their user details. Note: This is a global change and will affect...
Feb 19, 2021 | NetSupport DNA, NetSupport Manager, NetSupport Notify, NetSupport School, NetSupport ServiceDesk
If you’re an existing customer with a full license or subscription key, you can register for an account on the My Support Portal on our website: https://support.netsupportsoftware.com/. To create an account, click Register at the top-right of the page and fill out the...
Feb 19, 2021 | NetSupport DNA, NetSupport Manager, NetSupport Notify, NetSupport School, NetSupport ServiceDesk, Windows
NetSupport offers the following products that work across a VPN: NetSupport DNA For Agents that are connecting from remote sites, the DNA Gateway component allows you to do this directly over the internet rather than via a VPN. The following technical documents...
Oct 28, 2020 | NetSupport ServiceDesk, Windows
NetSupport ServiceDesk includes a feature that allows for emails that are collected by the ServiceDesk Server to be read and, if the required email rules are in place, to be automatically added to existing items. When creating the rules to add an incoming email to an...
Oct 28, 2020 | NetSupport ServiceDesk, Windows
When new Incidents, Problems or Change Requests are created in the NetSupport ServiceDesk system, it is useful if the user marked as the assignee of the new item receives an email to inform them at the time of its creation. You can create a workflow rule in your...
