Oct 28, 2020 | NetSupport ServiceDesk, Windows
NetSupport ServiceDesk includes a feature that allows for emails that are collected by the ServiceDesk Server to be read and, if the required email rules are in place, to be automatically added to existing items. When creating the rules to add an incoming email to an...
Oct 28, 2020 | NetSupport ServiceDesk, Windows
When new Incidents, Problems or Change Requests are created in the NetSupport ServiceDesk system, it is useful if the user marked as the assignee of the new item receives an email to inform them at the time of its creation. You can create a workflow rule in your...
May 4, 2020 | NetSupport ServiceDesk, Windows
When existing Incidents, Problems or Change Requests are reassigned in the NetSupport ServiceDesk system, it is useful if the new assignee receives an email to inform them. You can create a workflow rule in your ServiceDesk system to accomplish this task using the...
May 4, 2020 | NetSupport ServiceDesk, Windows
The SLA component in NetSupport ServiceDesk enables you to create any number of SLAs that can be used to track performance against formal SLAs that have been agreed between the customer and your company as the service provider. SLA rules can be defined for Incidents,...
Apr 21, 2020 | NetSupport ServiceDesk, Windows
NetSupport ServiceDesk includes a feature that allows for emails that are collected by the ServiceDesk Server to be read and, if the required email rules are in place, to be automatically processed into new items. Creating the required rules Log into the ServiceDesk...
