May 4, 2020 | NetSupport ServiceDesk, Windows
When existing Incidents, Problems or Change Requests are reassigned in the NetSupport ServiceDesk system, it is useful if the new assignee receives an email to inform them. You can create a workflow rule in your ServiceDesk system to accomplish this task using the...
May 4, 2020 | NetSupport ServiceDesk, Windows
The SLA component in NetSupport ServiceDesk enables you to create any number of SLAs that can be used to track performance against formal SLAs that have been agreed between the customer and your company as the service provider. SLA rules can be defined for Incidents,...
Apr 21, 2020 | NetSupport ServiceDesk, Windows
NetSupport ServiceDesk includes a feature that allows for emails that are collected by the ServiceDesk Server to be read and, if the required email rules are in place, to be automatically processed into new items. Creating the required rules Log into the ServiceDesk...
Apr 21, 2020 | NetSupport ServiceDesk, Windows
The following example details how to create a report that will display a list of Incidents created this week and also display a summary pie chart on the report. First, you need to create a saved search that will retrieve the results from the ServiceDesk system. This...
Apr 21, 2020 | NetSupport ServiceDesk, Windows
The report designer component of NetSupport ServiceDesk 5.xx uses a saved search to create the list of available fields and to also apply any required criteria to filter the results when it is run. Creating a saved search in ServiceDesk Go to Lists | Search. Select...
