Aug 15, 2019 | NetSupport DNA, Windows
When installing SQL for use with NetSupport DNA or NetSupport ServiceDesk, the Database login mode should be set to mixed mode before installing NetSupport DNA SQL Server 2008/2012/2014/2016/2017/2019 Express configuration Note: The screenshots below are taken from a...
Aug 15, 2019 | NetSupport DNA, Windows
NetSupport DNA reports are provided using the Crystal Reports engine, details of all reports available within the system are listed by selecting the Reports tab in the Console and clicking the Home icon.To view a report, select the appropriate component icon in the...
Aug 14, 2019 | NetSupport DNA, NetSupport Manager, NetSupport School, Windows
NetSupport Manager, NetSupport School and NetSupport DNA provide details on installed Microsoft hotfixes and where available, information on whether the hotfix is installed correctly is also provided.When installed, some Microsoft hotfixes store information in the...
Feb 4, 2019 | NetSupport DNA, Windows
Resetting an Active Directory user password is normally restricted to IT Admin staff. The Managed Directory User Account feature in NetSupport DNA allows a user of the DNA Console to reset Active Directory passwords and enable/disable user accounts. Passwords can also...
Feb 4, 2019 | NetSupport DNA, Windows
If you have installed the NetSupport DNA Local (Server) Gateway and Remote (Agent) Gateway to allow remote DNA Agent machines to connect to the DNA Server, you may wish to view the activity of the Local and Remote Gateways to troubleshoot connectivity issues. There is...
