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Using Database Maintenance to remove unwanted data

Aug 4, 2020 | NetSupport DNA, Windows

The Database Maintenance utility enables you to purge the NetSupport DNA database of redundant data, applications and programs, remove Agent PCs that are no longer in use, remove users, create backups of key data using an export/import facility and set a data...

Remote control over the NetSupport DNA Gateway and changing port numbers 

May 4, 2020 | NetSupport DNA, Windows

The NetSupport DNA Gateway Server has been enhanced to include a Remote Control component. Previously, all traffic went from the Gateway Agent to Gateway Server – this is still the process for eSafety, Internet Metering and other monitoring components. However, the...

Using the Query Tool to check whether a program is or isn’t installed

Apr 6, 2020 | NetSupport DNA, Windows

Within NetSupport DNA, queries can be used to identify machines that have or do not have a specific program installed. Creating a query First, a query needs to be created to find the machines that do have the program installed. This then needs to be marked as a...

How do I find my serial number?

Jan 15, 2020 | Mac, NetSupport DNA, NetSupport Manager, NetSupport Notify, NetSupport School, Windows

NetSupport provides a quick and easy method to find your serial number and other licence details for your NetSupport product. Click the product below to see the required steps:   NetSupport DNA   NetSupport Manager   NetSupport School   NetSupport School for Mac  ...

Add Windows Firewall rules to resolve SQL Server does not exist or access denied message when logging into a remote NetSupport DNA Console

Jan 9, 2020 | NetSupport DNA, Windows

When logging into a DNA Console that has been installed on a separate machine to the DNA Server, the following error message may be displayed when the connection to the SQL Server that hosts the NetSupport DNA database is attempted: SQL Server does not exist or access...
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