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By default, when you connect to a NetSupport Manager or School Client, ClearType text within Windows is disabled to improve the performance of the remote control session over slower network connections. You can prevent this from happening by making a change within the configuration of the Client machines.

You can either configure this within the Client32U.ini and Client32.ini files on the Client machines or via Group Policy using the ADMX Template files.

Configure manually via the Client32U.ini and Client32.ini files

  1. On the Client machine, navigate to the NetSupport Manager/School installation folder:

32bit C:\Program Files\NetSupport\NetSupport Manager
64bit C:\Program Files (x86)\NetSupport\NetSupport Manager
Or
32bit C:\Program Files\NetSupport\NetSupport School
64bit C:\Program Files (x86)\NetSupport\NetSupport School

  1. From here, locate the Client32.ini and Client32U.ini files and open in Notepad.
  2. Add the following text to the Client32.ini and Client32U.ini files and save:

[View]
EnableLVShadow=1
EnableFontSmoothing=1

  1. You will need to re-checksum the file – for information on how to do this, click here.
  2. Restart the machine to enable the new setting.

Configuring via Group Policy
To apply this setting to Clients via Group Policy, you first need to import the ADMX Template files into your Active Directory. Please see the following technical articles for details on how to do this:

How to apply the NetSupport Manager ADMX files 
How to apply the NetSupport School ADMX files

You will find the relevant settings in the following locations within the Group Policy Editor:

NetSupport Manager
Computer Policy:
Computer Configuration > Policies > Administrative Templates > NetSupport Client Settings > Master Profile > Remote Control > View.

You will need to edit “Enable Font Smoothing” and “Enable LV Shadow” and set these to enabled.

User Policy:
User Configuration > Policies > Administrative Templates > NetSupport Client Settings > Master Profile > Remote Control > View.

You will need to edit “Enable Font Smoothing” and “Enable LV Shadow” and set these to enabled.

NetSupport School
Computer Policy:
Computer Configuration > Policies > Administrative Templates > NetSupport Student Settings > Advanced.

You will need to edit “Enable Font Smoothing” and “Enable LV Shadow” and set these to enabled.

User Policy:
User Configuration > Policies > Administrative Templates > NetSupport Student Settings > Advanced.

You will need to edit “Enable Font Smoothing” and “Enable LV Shadow” and set these to enabled.

 

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