Jan 4, 2023 | NetSupport ServiceDesk, Windows
NetSupport ServiceDesk 5.60.0002 includes a feature that allows for the My Details icon to be removed from the Home menu ribbon. Removing the My Details icon will remove the ability for the user to edit their user details. Note: This is a global change and will affect...
Jan 4, 2023 | NetSupport DNA, Windows
In some environments, such as some bring your own device (BYOD) environments, you may need to stop the DNA Agent from collecting data when a device is no longer on your organisation’s network (where your DNA Server is located). In this environment, it’s...
Jan 4, 2023 | NetSupport Notify, Windows
Below are the TCP/IP ports numbers used by NetSupport Notify. Please note some of these ports are configurable within NetSupport Notify. Notification Agent Connects to a Notify Server on port 443 (TCP). Listens for communication from the NetSupport Notify Deploy...
Jan 4, 2023 | NetSupport Notify, Windows
This article covers the recommended upgrade procedure for updating NetSupport Notify to the latest version. First, you need to download the latest installer file. The easiest way to do this as an existing customer is to register for a My Support account on our website...
Jan 4, 2023 | Mac, NetSupport School
By default, the NetSupport School for Mac Tutor Console stores its configuration on a per-user basis. The configuration is stored in an HKCU.plist file stored on each user’s profile on the Mac in /Users/%Username%/Library/Preferences/NetSupport. It is possible...
