Jan 4, 2021 | NetSupport Manager, Windows
Creating operators within the NetSupport Manager Connectivity Server provides an extra level of security by allowing you to restrict remote control access to a list of specified users. At the Control, a user will be required to enter a user name and password to browse...
Jan 4, 2021 | NetSupport Manager, NetSupport School, Windows
The #1706 error message may appear in the following circumstances: NetSupport School When two Tutor Console machines attempt to connect to the same Student. NetSupport Manager When two Control machines attempt to connect to the same Client. With both products, the...
Oct 28, 2020 | NetSupport Manager, Windows
The NetSupport Manager User Manual refers to using the ICFCONFIG.EXE utility to create the Windows Firewall entries to allow for the connections between the Manager Control Console and Client machines to be established. The ICFCONFIG.EXE is a legacy utility and is no...
Oct 5, 2020 | NetSupport Manager, NetSupport School, Windows
When attempting to connect to Client machines from a Control or Tutor Console across the LAN/WAN directly using TCP, you may receive a “1704 error that the Client does not respond”. This means there is a communication issue between the two machines. You...
Aug 4, 2020 | NetSupport Manager, Windows
Within NetSupport Manager, the Request Help feature is enabled by default on the Clients. These Request Help pop-up window can be triggered on the NetSupport Manager Client machines by pressing a series of hotkeys or by clicking the Request Help icon in the system...
