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Disabling the Request Help option at the NetSupport Manager Client

Aug 4, 2020 | NetSupport Manager, Windows

Within NetSupport Manager, the Request Help feature is enabled by default on the Clients. These Request Help pop-up window can be triggered on the NetSupport Manager Client machines by pressing a series of hotkeys or by clicking the Request Help icon in the system...

Creating multiple Client profiles within NetSupport Manager  

Apr 8, 2020 | NetSupport Manager, Windows

Within NetSupport Manager, you can create multiple Client profiles, each with different settings and restrictions, that are applied depending on which Control user is trying to connect to the Client. This means that it’s possible to use Client profiles at the...

Configuring user validation in the NetSupport Manager Client configuration

Apr 6, 2020 | NetSupport Manager, Windows

This article applies to NetSupport Manager v14.00. For information on using on version 12.80 and below, click here. By default, when a NetSupport Manager Control attempts to connect to a Client after locating it either via a local browse of the network or the...

Troubleshooting NetSupport Manager Gateway Client connections

Apr 6, 2020 | Mac, NetSupport Manager, Windows

This article applies to NetSupport Manager v14.00. To see steps on how to use this on version 12.80 and below, click here. If your NetSupport Manager Clients are failing to connect to the Gateway (NetSupport Connectivity Server) after installation, there are several...

How do I find my serial number?

Jan 15, 2020 | Mac, NetSupport DNA, NetSupport Manager, NetSupport Notify, NetSupport School, Windows

NetSupport provides a quick and easy method to find your serial number and other licence details for your NetSupport product. Click the product below to see the required steps:   NetSupport DNA   NetSupport Manager   NetSupport School   NetSupport School for Mac  ...
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