Oct 28, 2020 | NetSupport DNA, Windows
The NetSupport DNA database can be migrated from your existing SQL Server to a new SQL Server instance. If you have not already installed SQL on the new server that you are going to be migrating the database to and configured it for use with DNA, please see the...
Oct 28, 2020 | NetSupport DNA, Windows
Within NetSupport DNA dynamic groups can be used to identify machines that do not have the required Microsoft hotfixes installed. Creating a query First, a query needs to be created to find the machines that do have the Microsoft hotfix installed. This then needs to...
Oct 28, 2020 | NetSupport DNA, Windows
This article explains how to migrate the NetSupport DNA Server and SQL Server installation to a new server machine. Migrating the DNA Server and SQL Server to a new machine Before proceeding with the installation, we recommend you access the server directly. This can...
Oct 5, 2020 | NetSupport Manager, NetSupport School, Windows
When attempting to connect to Client machines from a Control or Tutor Console across the LAN/WAN directly using TCP, you may receive a “1704 error that the Client does not respond”. This means there is a communication issue between the two machines. You...
Aug 27, 2020 | NetSupport DNA, Windows
When using NetSupport DNA with larger DNA Agent install bases, it is recommended that you change the collection intervals of the components within the software, to optimise the performance of the DNA Server. This document covers the recommended collection intervals...
