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Sharing and relocating the Test Designer Database

Jul 15, 2026 | NetSupport School, Windows

Summary It is possible to have two or more users of the NetSupport School Test Designer using the same question database and resource files. This enables teachers to share exam questions and resources when creating questions or exams. Details To set up a shared...

Recommended procedure for upgrading NetSupport Manager to the latest version

Jul 1, 2026 | NetSupport Manager, Windows

This article covers the recommended upgrade procedure for updating NetSupport Manager to the latest version. First, you need to download the latest installer file. The easiest way to do this as an existing customer is to register for a My Support account on...

How to enable user acknowledgement for a device group containing staff or selected devices

Jul 1, 2026 | classroom.cloud, Windows

The Require logged-on user to accept connections setting allows you to require approval before a remote connection can be established to devices within a specific device group. This setting is commonly used for staff devices or other selected devices where remote...

How to enable Tech Console Obfuscate Thumbnails for a specific device group in classroom.cloud

Jul 1, 2026 | classroom.cloud, Windows

Administrators can prevent live device thumbnails from being displayed in the Tech Console for selected device groups. This setting is useful for devices used by staff or departments that handle confidential information, helping to improve user privacy when devices...

How to prevent a class from being created for a specific device group

Jul 1, 2026 | classroom.cloud, Windows

This article explains how to prevent a specific device group from being used when creating new classes in classroom.cloud. This setting is useful for device groups that should never be used to start classroom sessions, such as staff devices, administration computers,...
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