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NetSupport Manager reports Client no longer responds

Apr 5, 2019 | NetSupport Manager, Windows

If NetSupport Manager reports that a Client no longer responds, it indicates that there is a problem with compression. Depending on whether it is enabled or not, you can try the alternative state to see if this solves the problem.To switch compression on or off Select...

How do I find the version number of NetSupport Manager?

Apr 5, 2019 | NetSupport Manager, Windows

This article applies to NetSupport Manager version 14.00. For information relating to version 12.80 and below, click here. You can easily find your NetSupport Manager product version within the NetSupport Manager Control Click the Help icon on the Control window...

Problems closing a full screen view session with Ctrl+Left Shift+Right Shift

Apr 5, 2019 | NetSupport Manager, NetSupport School, Windows

This article applies to NetSupport Manager version 14.00 and NetSupport School version 15.00. For information relating to NetSupport Manager version 12.80 and NetSupport School version 14.00 and below, click here. If, when using the NetSupport Manager Control or...

How do I determine how much data is being transmitted?

Apr 4, 2019 | NetSupport Manager, NetSupport School, Windows

In NetSupport Manager and NetSupport School, it is possible to view how much data is being transmitted and the compression rate between the Client and Control/Tutor while viewing the Client. When viewing a Client, select {Help}{About} from the View window drop-down...

Running the NetSupport School Tutor from a portable device

Apr 3, 2019 | NetSupport School, Windows

Using NetSupport School version 8.02 and above, it is easy to run the Tutor from a portable device (such as USB pen drive, memory stick or flash drive). NetSupport School installs a Portable Tutor folder when the Tutor is installed. By copying this folder to a...
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