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Creating a dynamic group to identify machines without important Microsoft hotfixes installed

Oct 28, 2020 | NetSupport DNA, Windows

Within NetSupport DNA dynamic groups can be used to identify machines that do not have the required Microsoft hotfixes installed. Creating a query First, a query needs to be created to find the machines that do have the Microsoft hotfix installed. This then needs to...

Migrating the NetSupport DNA Server and SQL Server to a new server

Oct 28, 2020 | NetSupport DNA, Windows

This article explains how to migrate the NetSupport DNA Server and SQL Server installation to a new server machine. Migrating the DNA Server and SQL Server to a new machine Before proceeding with the installation, we recommend you access the server directly. This can...

How to troubleshoot TCP connections to a Client (#1704)

Oct 5, 2020 | NetSupport Manager, NetSupport School, Windows

When attempting to connect to Client machines from a Control or Tutor Console across the LAN/WAN directly using TCP, you may receive a “1704 error that the Client does not respond”. This means there is a communication issue between the two machines. You...

Manually installing the Student extension for Chrome in non-managed environments

Sep 4, 2020 | Chrome, Classroom.Cloud

Using the Google Admin Console to manage the Student extension for Chrome

Sep 4, 2020 | Chrome, Classroom.Cloud

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