Oct 28, 2020 | NetSupport Manager, Windows
The NetSupport Manager User Manual refers to using the ICFCONFIG.EXE utility to create the Windows Firewall entries to allow for the connections between the Manager Control Console and Client machines to be established. The ICFCONFIG.EXE is a legacy utility and is no...
Oct 28, 2020 | NetSupport DNA, Windows
The NetSupport DNA database can be migrated from your existing SQL Server to a new SQL Server instance. If you have not already installed SQL on the new server that you are going to be migrating the database to and configured it for use with DNA, please see the...
Oct 28, 2020 | NetSupport DNA, Windows
Within NetSupport DNA dynamic groups can be used to identify machines that do not have the required Microsoft hotfixes installed. Creating a query First, a query needs to be created to find the machines that do have the Microsoft hotfix installed. This then needs to...
Oct 28, 2020 | NetSupport DNA, Windows
This article explains how to migrate the NetSupport DNA Server and SQL Server installation to a new server machine. Migrating the DNA Server and SQL Server to a new machine Before proceeding with the installation, we recommend you access the server directly. This can...
Oct 5, 2020 | NetSupport Manager, NetSupport School, Windows
When attempting to connect to Client machines from a Control or Tutor Console across the LAN/WAN directly using TCP, you may receive a “1704 error that the Client does not respond”. This means there is a communication issue between the two machines. You...
