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Setting the NetSupport Manager Client or NetSupport School Student to store security keys using a higher level of encryption

Apr 17, 2019 | NetSupport Manager, NetSupport School, Windows

There is a Client32u.ini (or Client32.ini for pre-v12.50 Clients) setting to activate a higher level of encryption for the Client security key. This method uses DES encryption to protect the key and has been added as a security weakness within the Client32 file was...

NetSupport Manager/School temp environment variable installation issue

Apr 16, 2019 | NetSupport Manager, NetSupport School, Windows

In certain circumstances, the NetSupport Manager or NetSupport School installation program can incorrectly display a message stating that you need to have admin rights even though the logged on user does have admin rights.The NetSupport Manager/School installation...

Which factors influence the performance of Show Video using NetSupport School Video Player

Apr 16, 2019 | NetSupport School, Windows

When using the Show Video function within the Tutor console, the video will be synchronised on the Student machines. The degree of synchronisation will depend on several factors – including where the file is stored and retrieved from, the hardware...

How to use the Room Lookup list in NetSupport School

Apr 15, 2019 | NetSupport School, Windows

This article applies to NetSupport School version 15.00. For information relating to version 14.00 and below, click here. NetSupport School includes support for use within Terminal Server environments. For environments using one Terminal Server to host Students within...

What to do if the Android Students are not found by a Tutor Console browse at startup

Apr 12, 2019 | Android, NetSupport School

This article applies to NetSupport School version 15.00. For information relating to version 14.00 and below, click here. When attempting to browse and connect to a classroom of NetSupport School Android Students without using the Name and Connectivity Server...
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