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Using the Query Tool to check whether a program is or isn’t installed

Apr 6, 2020 | NetSupport DNA, Windows

Within NetSupport DNA, queries can be used to identify machines that have or do not have a specific program installed. Creating a query First, a query needs to be created to find the machines that do have the program installed. This then needs to be marked as a...

Troubleshooting NetSupport Manager Gateway Client connections

Apr 6, 2020 | Mac, NetSupport Manager, Windows

This article applies to NetSupport Manager v14.00. To see steps on how to use this on version 12.80 and below, click here. If your NetSupport Manager Clients are failing to connect to the Gateway (NetSupport Connectivity Server) after installation, there are several...

Installing NetSupport Notify via Active Directory Group Policy

Mar 31, 2020 | NetSupport Notify, Windows

This article explains the steps to follow to deploy NetSupport Notify via Active Directory Group Policy. Creating your installation package The following files are required to perform an Active Directory installation (they need to be placed in the package): NetSupport...

NetSupport Notify integration with Active Directory

Mar 31, 2020 | NetSupport Notify, Windows

NetSupport Notify integrates with Microsoft Active Directory, enabling you to manage Agent and Console configurations centrally. To make the task a little easier NetSupport supplies four ready-made Administrative Templates containing the configurable options. When you...

Defining different departments/groups on Notification Agents

Mar 31, 2020 | NetSupport Notify, Windows

NetSupport Notify allows you to define different departments/groups for Notification Agents. There are two ways to do this: Set a custom department name on the Agent in the Config.dat Configuration file. Or If the machines are in a domain and are divided into Active...
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