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For NetSupport School 10.70 and above to connect to and interact with NetSupport Assist, the NetSupport School Windows installation needs to be provided with a licence for NetSupport Assist.

On a NetSupport Assist installation

  1. Take a copy of the licensed NSA.LIC file, this file can be found in the following location:
    /Applications/NetSupport/NetSupportAssist

On the NetSupport School installation

  1. Ensure the Tutor and/or Tech Console are closed.
  2. Place the copy of the NSA.LIC into the NetSupport School installation folder. The default folder is:
    32bit C:\Program Files\NetSupport\NetSupport School
    64bit C:\Program Files (x86)\NetSupport\NetSupport School
  3. Restart the Tutor or Tech Console and search for the additional NetSupport Assist Students:
    In Room or Browse mode – the Tutor Console will browse the network and refresh the Client list at startup based on the configuration settings.
    In Fixed List mode – add the additional Students, select {School}{Manage Class – Modify Class} from the Tutor Console drop-down menu and browse for and add the additional Students in the Modify Current Class dialog.

    Note: NetSupport Assist does not support the Publish Class mode.

When using a NetSupport School Tutor or Tech Console to connect to a NetSupport Assist Student, the features available will be restricted to the ones currently supported by NetSupport Assist.

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