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Within NetSupport DNA, there are different methods available for creating your safeguarding team and allowing them access to the system. The method you use will depend on your requirements. You can set up access for safeguarding staff using the pre-defined Safeguarding Administrator and User roles or you can create custom safeguarding roles.

Pre-defined safeguarding roles
NetSupport DNA provides two pre-defined safeguarding roles:

  1. Safeguarding Administrator, this role allows the user full access to the eSafety functions.
  2. Safeguarding User, this role allows the user to see and manage concerns assigned to them and view any phrases that have been triggered. Access to concerns is restricted to safeguarding roles, preventing other console users from seeing them.


  • The pre-defined safeguarding roles only allow access to the User Details, Activity, Internet Metering and eSafety components.
  • The pre-defined safeguarding roles will have access to view all of the PCs and Users in your DNA hierarchy within the DNA Console. To limit access to specific areas of the PCs or Users hierarchy a custom role will need to be created instead.

Setting up a Safeguarding Administrator or User using the pre-defined roles

  1. Log onto the DNA Console with Admin permissions.
  2. Click the eSafety icon in the ribbon.
  3. Select the eSafety icon drop-down menu and click Safeguarding Users or click the Safeguarding Users icon in the ribbon.
  4. The Configure Safeguarding Users dialog will appear. Click Add to create a new contact.
  5. The Safeguarding User dialog will be displayed.
  6. Enter the contact information at the top and select the options for the user concerning whether they need to receive email notifications.
  7. From the Console user section, click Create new Console User and select either Safeguarding Administrator or Safeguarding User from the drop-down list.
  8. Click Create and, when prompted, enter a password for the user to use to log into the DNA Console.
  9. Click OK once completed.

Custom roles
When NetSupport DNA is used across schools that are linked (e.g. multi-academy trust or school districts), using custom roles allows a school to see its own data, while that of other schools is unavailable. At a higher level, the data across all of the separate sites can be seen and analysed as a consolidated report.

For further information on how to create a custom safeguarding role, please refer to the following technical article:

Creating a NetSupport DNA eSafety Operator that will only see certain parts of the DNA Console PC and User hierarchy


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