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By default, NetSupport Manager and NetSupport School have a three key hotkey combination set; some keyboards will only accept the first two modifier keys pressed. When viewing a Client in full screen mode, this will prevent you from switching back to the Control/Tutor user interface. To resolve this, you can select to use two keys instead of three, for your hotkey combination.

Change the hotkey combination

  1. Select {View}{Settings for Current Configuration} from the NetSupport Manager Control window drop-down menu.
    Select {View}{Current Settings} from the NetSupport School Tutor Console drop-down menu.
  2. Select Remote ControlKeyboard/Mouse.

  1. Choose two options as your hotkey combination.
  2. Click OK.
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