NetSupport Knowledgebase
  • Solutions
    • Education solutions
    • Corporate solutions
    • NetSupport DNA (edu)
    • NetSupport DNA (corp)
    • NetSupport Manager
    • NetSupport School
    • NetSupport ServiceDesk
    • NetSupport Notify
    • Business Continuity
  • Support
    • Support home
    • Search Knowledge Base
    • Before contacting
    • Raise an issue
    • Chat
  • Where to buy
  • News
  • Resources
    • Success stories
    • Awards
    • Events
    • NetSupport DNA (corp)
    • NetSupport DNA (edu)
    • NetSupport Manager
    • NetSupport School
    • NetSupport ServiceDesk
    • NetSupport Notify
    • Press area
  • FREE TRIAL
Select Page

How to enable user acknowledgement for a device group containing staff or selected devices

Jul 1, 2026 | classroom.cloud, Windows

The Require logged-on user to accept connections setting allows you to require approval before a remote connection can be established to devices within a specific device group. This setting is commonly used for staff devices or other selected devices where remote...

How to enable Tech Console Obfuscate Thumbnails for a specific device group in classroom.cloud

Jul 1, 2026 | classroom.cloud, Windows

Administrators can prevent live device thumbnails from being displayed in the Tech Console for selected device groups. This setting is useful for devices used by staff or departments that handle confidential information, helping to improve user privacy when devices...

How to prevent a class from being created for a specific device group

Jul 1, 2026 | classroom.cloud, Windows

This article explains how to prevent a specific device group from being used when creating new classes in classroom.cloud. This setting is useful for device groups that should never be used to start classroom sessions, such as staff devices, administration computers,...

How to filter and search phrase data for a specific user and export the results in classroom.cloud

Jun 29, 2026 | classroom.cloud, Windows

This article explains how to search the Safeguarding Matches report for a specific user using the available filters and search options. It also describes how to export the filtered results to a CSV file for reporting, auditing or further investigation. Permissions...

classroom.cloud Tech Console available via the Microsoft Store for installation and automatic updates

Jun 29, 2026 | classroom.cloud, Windows

The classroom.cloud Tech Console is now available in the Microsoft Store, providing a faster and simpler installation experience for supported Windows devices. Once installed, future updates are delivered automatically through the Microsoft Store, reducing the need...
« Older Entries
Next Entries »

Technical Support

Email Support
[email protected]

UK Support
+44(0)1778 382 272
(9am-5pm GMT)

US Support
1-877-715-HELP
(9am-5pm EST)

German Support
+49 (0) 89 208047327
(9am-5pm CET)

Raise an issue

NetSupport Support Website

Recent Articles

  • How to bulk delete users provisioned through Microsoft Entra ID from classroom.cloud
  • How to Export the Web Activity List for a Specific User in classroom.cloud
  • How to set the Default View Mode for the Tech Console in classroom.cloud
  • Migrating the NetSupport DNA database to a new SQL Server
  • macOS support ending for Intel-based apps

DISCLAIMER: The origin of this document may be internal or external to NetSupport Ltd. NetSupport Ltd makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. NetSupport Ltd makes no explicit or implied claims to the validity of this information.

Any trademarks referenced in this document are the property of their respective owners.

  • Facebook
  • X
EULA I Online Privacy Policy I CRS Policy I GDPR I © 2023 NetSupport Ltd.