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In NetSupport School version 9.00, the location of where the Tutor configuration is stored in the registry was changed. This change was made for environments where users do not have rights to write to the local machine but would have rights to write to their logged on user profile.

In NetSupport School 9.02.003 and above a registry setting has been added that can be set to revert NetSupport School to write to the HKEY_LOCAL_MACHINE rather than to HKEY_CURRENT_USER.

Reverting the Tutor to write its configuration to the local machine ensures that the same configuration is applied to any user that logs onto the machine.

For 32bit operating systems:

Delete the following registry setting if present:

Registry location: HKLM\Software\Productive Computer Insight\PCICTL\
Value name: NSSregkey
Value: hklm
Value type: String

Add the following registry setting:

Registry location: HKLM\Software\Productive Computer Insight\PCICTL\
Value name: NSSuseHKLM
Value: 1
Value type: String

For 64bit operating systems:

Delete the following registry setting if present:

Registry location: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Productive Computer Insight\PCICTL\
Value name: NSSregkey
Value: hklm
Value type: String

Add the following registry setting:

Registry location: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Productive Computer Insight\PCICTL\
Value name: NSSuseHKLM
Value: 1
Value type: String

Note: Once this value has been added to a NetSupport School installation, the registry settings will be stored in the central location.

This article is advising you to modify the registry, and you do so at your own risk. Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow the steps carefully. For added protection, back up the registry before you modify it.

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