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Receiving a blank screen when multiple NetSupport School Tutors are using Broadcast Show

Apr 2, 2019 | NetSupport School, Windows

Within NetSupport School, there are two methods that can be used to perform the Show feature. For more details on the different Show modes, see What are the differences between normal and Broadcast Show?When multiple NetSupport School Tutors use the Broadcast Show...

What is NetSupport Power Management?

Apr 2, 2019 | NetSupport Manager, NetSupport School, Windows

NetSupport Power Management allows you to reboot computers remotely and also power them on and off remotely.Powering on To power on a NetSupport Client, the NetSupport Control/Tutor issues a UDP broadcast ‘magic packet’ onto the network, when this is...

Hotkey combinations do not work on some keyboards

Apr 2, 2019 | NetSupport Manager, NetSupport School, Windows

By default, NetSupport Manager and NetSupport School have a three-key hotkey combination set; some keyboards will only accept the first two modifier keys pressed. When viewing a Client in full-screen mode, this will prevent you from switching back to the Control/Tutor...

File formats supported by NetSupport Video Player

Apr 2, 2019 | NetSupport School, Windows

NetSupport Video Player uses the API provided by Microsoft Media Player so should be able to play most media file formats supported by Microsoft Media Player.Note: The Microsoft Media Player must be installed on the same machine.From NetSupport School version 11.00...

Machine name displayed instead of user name when prompted for a user name and password to connect to a Client

Mar 28, 2019 | NetSupport Manager, Windows

By default, when the NetSupport Manager Control is installed, it will use the machine name as the Control name. Therefore, when the Control is prompted to enter a user name and password to establish a connection to a Client, the machine name/Control name is...
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