Aug 16, 2019 | Mac, NetSupport School
The Support Tool provided with NetSupport School for Mac gathers detailed information required to assist our Technical Support team, should you encounter a problem. The Support Tool gathers details from the machine where the Support Tool has been executed; this tool...
Aug 16, 2019 | iOS, NetSupport DNA, NetSupport School
Pre-requisites/assumptions An MDM specific profile is installed onto the iOS device and relevant permissions granted. The iOS device is enrolled into the MDM environment. An MDM specific Client application is installed on the device. The user is familiar with the...
Aug 15, 2019 | NetSupport DNA, Windows
When installing SQL for use with NetSupport DNA or NetSupport ServiceDesk, the Database login mode should be set to mixed mode before installing NetSupport DNA SQL Server 2008/2012/2014/2016/2017/2019 Express configuration Note: The screenshots below are taken from a...
Aug 15, 2019 | NetSupport DNA, Windows
NetSupport DNA reports are provided using the Crystal Reports engine, details of all reports available within the system are listed by selecting the Reports tab in the Console and clicking the Home icon.To view a report, select the appropriate component icon in the...
Aug 14, 2019 | NetSupport DNA, NetSupport Manager, NetSupport School, Windows
NetSupport Manager, NetSupport School and NetSupport DNA provide details on installed Microsoft hotfixes and where available, information on whether the hotfix is installed correctly is also provided.When installed, some Microsoft hotfixes store information in the...
