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If when connected to Google Chromebook Students in NetSupport School the Student thumbnails are black or only the Chrome icon appears when you would expect to see the Student screen, check that the Screenshot function of the Chromebook is enabled.

If the Screenshot function of the Chromebook has been disabled via the Chrome Management Console, you will need to enable this to view Chromebook Students in the Tutor Console.

  1. Log into the Chrome Management Console:
    https://admin.google.com/
  2. Navigate to the following location:
    Devices > Chrome management > User and Browser Settings
  3. Locate the Content section
  4. Ensure the Screenshot option is set to Allow users to take screenshots.

After making these changes, please restart your Chromebook.

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